For pharmacy enquiries, please email: orders@epsilonpharmacy.com.au For patient portal support or technical assistance, please email: portal@epsilonpharmacy.com.au For clinic or clinical enquiries, please respond directly to your nursing team’s email or contact: patients@epsilonclinics.com.au Our team will respond to your enquiry as soon as possible during business hours.
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What should I do if I experience side effects?
If you experience any side effects from your medication, please stop taking and contact Epsilon Clinic as soon as possible for clinical advice on 1800 861 099. For urgent or severe reactions (such as difficulty breathing, chest pain, severe dizziness, or signs of an allergic reaction), seek immediate medical attention or call 000. For non-urgent side effects,Continue reading “What should I do if I experience side effects?”
Who should I contact if I have questions about how to take my medication?
If you have questions about how to take your medication, your prescribed dose, potential side effects, treatment outcomes, or any other clinical concerns, please contact your clinic directly. Your healthcare team is best placed to provide advice tailored to your individual treatment plan.
Who should I contact about my prescriptions?
If your enquiry relates to your prescription, treatment plan, medication changes, repeat prescriptions, or appointments, please contact Epsilon Clinic directly, as they are best placed to assist with your ongoing care. They can be reached on 1800 861 099.
Who should I contact for order updates?
If you have questions about your order, including its status, tracking information, stock availability, payment, or the ordering process, our pharmacy team will be happy to assist. We can be reached on 1800 377 456.
What should I do if my medication looks different from my previous order?
Changes in packaging, labelling, or batch appearance can occasionally occur. If you have any concerns about the appearance of your medication, please contact our pharmacy team before use.
What should I do if I receive a damaged or faulty product?
Please take clear photographs of the product, packaging, and any visible damage, then contact our pharmacy team as soon as possible (within 24 hours of delivery receipt). We will review the issue with the supplier and advise you regarding replacement, return, or other available options.
What if my parcel is delayed or lost?
If your parcel appears significantly delayed or has been marked as delivered but cannot be located, please contact our pharmacy team as soon as possible so we can assist with investigating the shipment.
Do I need to be home to receive my delivery?
Our third-party courier service requires a signature upon delivery. If nobody is available to accept the parcel, the courier may leave a collection card or redirect the parcel according to their delivery procedures. Delivery requirements may vary depending on the courier.
What should I do if my tracking hasn’t updated?
Tracking information may occasionally be delayed by the third party courier. If there has been no tracking movement for more than 24 business hours, please contact our pharmacy team for assistance.
