Epsilon Pharmacy
Patient Portal
Your pharmacy, simplified. One secure platform to manage prescriptions, track orders and stay connected with your pharmacy team – anytime, anywhere.
Every Epsilon Clinics patient can sign up to take control of their prescriptions online, place orders with ease, and choose the payment option that works best for you.
Your scripts. Streamlined.
Manage Scripts
View and manage all your prescriptions and deliveries in one secure dashboard.
Order Online
Browse and order your medications whenever it suits you, from any device.
Buy Now, Pay Later
Get what you need today and spread the cost with flexible payment options.
Easily Order Repeats
Reorder your regular medications in seconds and keep track of your repeats.
Frequently Asked Questions
Once your prescription is active and available, you can place your order directly through the patient portal. If your prescription has only recently been received, it may still be in the process of being reviewed and uploaded by our team. If your medication is not showing after a reasonable time, or if you need assistance sooner, please contact our pharmacy team and we’ll be happy to help.
Orders placed before 1:00 PM (AEST/Queensland time) are generally processed and ready for dispatch on the same business day, subject to prescription approval, payment confirmation, and stock availability.
If a product is unavailable, our team will contact you by phone or email to discuss your preferred option.
Most orders are delivered within 1–2 business days after dispatch. Delivery timeframes may vary depending on your delivery location and courier service availability.
No. While most orders arrive the next business day, delivery timeframes are estimates and cannot be guaranteed. We use accredited third party couriers who are specialised in the delivery of prescription and related services. Whilst they provide guidance on the delivery timeframes, these cannot be guaranteed by the Epsilon Pharmacy team.
Medication pricing can be viewed by selecting the medication within the patient portal. Prices are subject to change without notice and are out of our control.
Yes. Local collection is available from our Southport, QLD location. Please contact our pharmacy team to arrange collection and obtain the pickup address.
Your prescription may have recently been received and is still being processed by our team. If the medication does not appear after a reasonable period or you require urgent assistance, please contact the pharmacy team who will be glad to assist.
Orders may only be changed or cancelled if they have not yet been processed or dispatched. Please contact the pharmacy as soon as possible.
Many medications are held in stock; however, as these medications are considered Special Access medications, they may need to be ordered from the supplier. In these cases, our pharmacy team will need to order the stock in before your medication can be dispensed and dispatched. If your medication is not immediately available, our team will contact you to advise of the expected timeframe and discuss any available alternatives where appropriate.
A “SPECIAL ORDER” item is not routinely held in stock and must be ordered from the supplier. In most cases, these products are available for dispatch within 1–2 business days, depending on supplier availability and the time the order is placed.
You can install the patient portal as an app on your phone for quick and easy access.
For iPhone (Safari)
1. Open the patient portal website in Safari.
2. Tap the Share button (square with an arrow pointing up).
3. Scroll down and select “Add to Home Screen.”
4. Edit the name if desired.
5. Tap “Add.”
For Android (Chrome)
1. Open the patient portal website in Google Chrome.
2. Tap the three dots (⋮) in the top-right corner.
3. Select “Add to Home Screen” or “Install App” (the wording may vary depending on your device).
4. Confirm by tapping “Add” or “Install.”
Benefits of Installing the Portal Icon
• Faster access to your account
• No need to search for the website each time
• Works similarly to a mobile app
